Thank you for choosing Berber Weave. We are committed to providing exceptional service and ensuring a seamless shipping experience for our valued customers. This Shipping Policy outlines important information regarding the shipping of products purchased from our website, www.berberweave.com.

1. Free International Shipping Details: We provide free shipping to international destinations. Your order will be handled within 1 to 3 days via DHL EXPRESS, and you can expect your rug to be delivered within 5 to 8 business days after dispatch.

2. Shipping Destinations: Our shipping services cater to customers globally, ensuring seamless delivery to destinations across the world.

3. Order Processing Time: Upon order placement and successful payment processing, we'll start crafting your unique rug, which takes 4-7 weeks. Once ready, we'll ship it within 1-2 business days. Please note, there might be slight delays during peak seasons.

4. Shipping Methods: We team up with the reputable shipping carrier DHL Express to ensure the secure and reliable delivery of your purchases. Anticipate your order to arrive within 5-8 business days after dispatch.

5. Shipping Costs: Experience cost-free shipping to most international destinations on all your purchases. Enjoy a hassle-free and economical shopping journey with us, as we take care of your shipping costs. Wherever you are, your orders will be delivered to your doorstep without any extra charges.

6. Estimated Delivery Time: The estimated delivery time is dependent on the shipping destination. While we strive to provide accurate estimates, please note that delivery times may vary due to factors beyond our control, such as customs clearance, local holidays, or unforeseen circumstances. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your shipment.

7. International Shipments and Customs: For international shipments, please be aware that customs duties, taxes, and fees may be imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. We recommend contacting your local customs office for more information on the specific duties and taxes that may apply to your order.

8. Order Tracking: To track the status of your order, you can use the tracking number provided in the shipping confirmation email. Alternatively, you can log into your account on our website and access the Order History section to view the order details and tracking information.

9. Order Modifications and Cancellations: Once an order has been placed, we aim to process and ship it as quickly as possible. Therefore, order modifications or cancellations may not be possible after a certain point in the order processing timeline. If you need to make changes or cancel an order, please reach out to our customer support team at hello@berberweave.com as soon as possible, and we will do our best to accommodate your request.

10. Shipping Issues and Returns: If you encounter any issues with your shipment or need to initiate a return, please refer to our Return Policy or contact our customer support team at hello@berberweave.com. We will work with you to resolve the matter promptly and ensure your satisfaction.

11. Contact Information: If you have any further questions, concerns, or require assistance regarding our shipping policy, please don't hesitate to reach out to our customer support team at hello@berberweave.com. We are here to help and provide you with the best possible shopping experience.